The end to end vendor management model for the IBM relationship. The governance structure, the cadence, the KPI framework, the escalation path, and the operational disciplines that sustain a healthy IBM relationship year over year.
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The vendor management discipline applied to the IBM relationship. The structural differences between IBM and other major vendors.
The governance structure for the IBM relationship. The internal owner, the executive sponsor, the cross functional committee, the escalation path.
The cadence of touch points with IBM. The monthly account review, the quarterly business review, the annual executive review.
The KPI framework for the IBM relationship. Spend, savings, risk, value realisation, and the operational metrics.
The entitlement record discipline. The ledger, the reconciliation cadence, the change control process.
The standing audit posture. The contractual rights, the operational evidence, the response capability.
The renewal cycle as a vendor management exercise. The 18 month runway, the prep cadence, the lever map.
The mature vendor management programme. The benchmarks for maturity, the investment level, and the return on the programme.
This guide connects to Passport Advantage, License Harvesting, License Consulting, and the broader services portfolio. The work is most powerful when paired with the underlying operational evidence and the renewal cycle timing. See the related papers below and the insights blog for ongoing commentary.